Group Head IT & Web Support

Our client is a leading conglomerate operating in various sectors: technology, finance, fintech, oil and gas, etc. With a commitment to excellence and innovation, they strive to deliver high-quality products/services while fostering a positive work environment for its employees. In continuation of its expansion and growth, the company is seeking a dynamic individual as the Group Head, IT & Web Support. 

Job Summary 

The Group Head of IT and Web Support will lead the IT and web support team. The ideal candidate will have a strong background in information technology, web development, and team management. He will be responsible for overseeing the day-to-day operations of the IT and web support department, ensuring the smooth functioning of the systems and websites. The Group Head of IT/Web Support will also be responsible for implementing and maintaining best practices in IT infrastructure and web development, as well as managing a team of IT professionals.

Key Responsibilities:  

1. Lead and manage the IT and web support team, providing guidance, support, and mentorship to team members. 
2. Develop and implement strategies for improving IT infrastructure and web development processes. 
3. Oversee the maintenance and security of all company websites, ensuring they are up-to-date and functioning properly. 
4. Collaborate with other departments to identify IT and web support needs and develop solutions to meet those needs. 
5. Manage relationships with external vendors and service providers, ensuring they meet our standards and requirements. 
6. Develop and maintain IT policies and procedures to ensure compliance with relevant regulations and standards. 
7. Stay up-to-date on emerging technologies and trends in IT and web development and make recommendations for their adoption. 
8. Monitor and analyze IT and web support metrics to identify areas for improvement and implement corrective actions as needed. 
9. Plan and manage the IT and web support budget, ensuring resources are allocated effectively. 
10. Handle escalated IT and web support issues and incidents, providing timely resolution and communication to stakeholders. 

 Candidate Requirements: 

1. Lead and manage the IT and web support team, providing guidance, support, and mentorship to team members. 
2. Develop and implement strategies for improving IT infrastructure and web development processes. 
3. Oversee the maintenance and security of all company websites, ensuring they are up-to-date and functioning properly. 
4. Collaborate with other departments to identify IT and web support needs and develop solutions to meet those needs. 
5. Manage relationships with external vendors and service providers, ensuring they meet our standards and requirements. 
6. Develop and maintain IT policies and procedures to ensure compliance with relevant regulations and standards. 
7. Stay up to date on emerging technologies and trends in IT and web development and make recommendations for their adoption. 
8. Monitor and analyze IT and web support metrics to identify areas for improvement and implement corrective actions as needed. 
9. Plan and manage the IT and web support budget, ensuring resources are allocated effectively. 
10. Handle escalated IT and web support issues and incidents, providing timely resolution and communication to stakeholders. 

DEADLINE 

June 15th, 2024 (Applications will close once a suitable candidate has been found. Early application is therefore advised)